FAQ - PRODUCTS

Yes, yes and yes!
It’s well-known that circuit boards and liquids don’t mix. We specifically designed our gear to protect vulnerable electronics from water and other elements, even in full immersion. While most of the brands out there use the world “waterproof” to define just water-resistant standards, here at MOW we take water very seriously.

MOW’s Waterproof grades:
Under each product features you will find mainly two waterproof grades:

  • Full water immersion, technically, IPX7 and IPX8 (Immersion, up to 1 meter (3 ft 3 in) depth and more). One of the highest protections against water in commerce right now.
  • Temporary water immersion, technically IPX4 and IPX5 (splashing in water, water jets and temporary immersion). Secure enough to withstand to any weather conditions.

All our gear is designed and manufactured to reach extreme waterproof standards.
Yet every single item has specific functions and features. For further information please check our “features” section in each product page.

Radio frequency welded seams and roll top closing:
All our items’ seams are radio frequency welded (or if not bags are inner taped); it means fabric layers are actually welded together without any stiches or holes. Our bags main compartment is fully waterproof without stiches, zips or any other workmanship that might weaken the airtight roll top closing. It is the safest workmanship to avoid water leaking, studied for extreme water sports as scuba diving, sailing, surfing, canyoning.

Shell Fabric:
The Tarpaulin shell fabric is designed to stand up to 100.000 mm of water column. A fabric is considered waterproof if it has a water column of 1,500 mm or more. You can’t really go wrong with this rule. Over that we used DWR finishing (Durable Water Repellent) to add an extra lamination to both fabric sides that results in extra water resistance.

Other materials:
Fabrics, linings, paddings, coating, accessories and workmanship are carefully selected and manufactured to stand to extreme weather conditions, including water immersion, sand, dust, dirt, freezing and shock absorbing grade. No more wet sponges on your back padding, air flow and waterproof ergonomic paddings will make a solid difference in your day!

Yes, you can! Close the roll top in full immersion mode and dive fearlessly.
We test all our gear to resist to any weather condition as typhoons, snowstorms and the heaviest rain you might be exposed to including full water immersion. Whatever considers the products’ grade of waterproofness specified under the section bags/features.

Can I jump in water with my new bag?
Yes! We highly suggest to master the different closing methods before any full immersion. Make your own tests first, learn how to use the bags and then try your skill with full immersion mode. Only the waterproof closing mode is watertight and will withstand full immersion.

Can I use the packs as a safety tool in the water?
No. We haven’t designed or tested the pack as safety tool. We highly suggest you to try the pack in water only if you are a professional swimmer. So don’t rely on the pack for swimming if you are not a good swimmer.
In no case shall mow-wear.com, our founders or directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, temporary or permanent injured and life loss whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Our gear dries just in seconds! No more wet sponges on your back and shoulders.

Fabrics, paddings, linings, back construction, shoulder straps, zips and all of the accessories are meticulously selected to be waterproof & quick dry materials. On the other side back support, shoulder straps and paddings ardesigned to support your heavy loads with ergonomic shapes and comfortable materials. You do not have to worry anymore about time; your bags will dry faster than your swimming clothes.

Yes! We start from yarn torsion to final shell lamination to reach the safest possible product and to resist at:

  • full immersion
  • stain proof
  • shock absorbing
  • UV protected, cold proof
  • fire retardant
  • scratch resistant
  • anti bacterial
  • dirt and sand proof

Full sets are based on original ideas, designed for people and funded by people.
MOW’s Sets are our best daily digital armor: protect your daily essential in any weather conditions with extreme modularity.
The Full set is perfectly designed to reach the maximum adaptability: in few seconds you can add
loading capability by attaching pouches and straps or detaching them for a lean look.

Customize your daily solution: urban jungle commute or extreme outdoors craziness? We got you covered!
The single bag is a tailor-made waterproof solution to common problems. Their limited capability is associated to extreme versatility. Some of our bag comes with accessories to help you adapt them to your existing gear or just wearing them alone and experience their multiple wearing methods.
Hurry up! The Full sets come with a premium discount, visit our shop and click the full set section to know more …and yes! They have been our best sellers since ever, tested by thousands of people around the globe!

Buy a whole combo or a single product, mix and match them or use them on their own with their full compatibility. In other words, go with the full set or build #yourownbag!

Note: each item might include accessories for the single product functionality. Pay attention at our “price includes” list and our assortment picture in our product page section.

MOW’s products are independent but always related to each other.
The bags and accessories modular system allow smaller bags to attach and detach from other bags in seconds.
The full modularity is the key to customize and optimize your bag on a daily basis.
Find the setting that suit you best and live your life without boundaries!

How do I find my add-ons and configurations?
In each single product section, you can find “Related configurations” or the highly suggested add-on.
Scroll down the page for functionalities and images.
To know more about each product configuration, watch our video or read about configurations.

Are MOW’s bags fully compatible to each other’s?
Yes, our bags can be configurated with each other’s!
You can attach and detach them by secure tech Velcro system mixed with an extra security locking system.

Can I purchase a single item?
Yes, every single item is unique. For configuration and add-on see our “related configuration, scroll down and find what will suit you best!

Are there any add-ons for the full set?
Yes, check the “related configurations” add-ons! Enlarge the sets modularity with extra Pouches and Sling Bags or other accessories.
Your possibilities are endless, you will find the freedom you were looking for!

Will your future creations be compatible with the old ones?
Yes, they will be! We will keep designing and launching new waterproof dreams fully compatible with our old collections.
Stay tuned with our newsletter and social posts and we will update your existing bags with new waterproof innovations.

Waterproof is a serious matter for every MOWer and the laptop is our #1 digital priority. We transport it everywhere and so we design different solutions to protect laptops and digital devices:

Unico Digital Bag:
It fits up to 16’’ Mac standard 2021 model (13’’, 15’’, 16’’ Mac’s standard).
Extreme waterproof standards with high portable solutions.
Limited capacity (10 Liters): Laptop + Tablet + Documents + Glasses + Bike lock

Unico Full Set:
It fits up to 16’’ Mac standard 2021 model (13’’, 15’’ 16’’ Mac’s standard).
Extreme waterproof standards with high portable solutions + endless configurations with the full set modularity.
Medium capacity (10 to 20 Liters): Laptop + Tablet + Mobile + Chargers + Power banks + Documents holder + Creative Organizer + The Pouch + The Sling extendable extra pocket + Extra clothing layers + Glasses + Key’s holder + Bike lock + Others.

The Laptop Case:
It fits up to 15’’ laptop (13’’, 15’’ Mac’s standard) and offers solid waterproof standards with some of MOW’s portable solutions (straps are made by simple webbing with no padding).
Limited capacity (8 Liters): Laptop + Tablet.

The Riviera Bag:
It fits up to 16’’ Mac standard 2021 model (13’’, 15’’,16’’ Mac’s standard).
It is our waterproof beast!
Large capacity (20 to 30 Liters): Laptop + Tablet organizer + Mobile organizer + Chargers & cables + Power banks + Documents holders + Extra clothing layers (weekend away) + Glasses + Key’s holder

The Riviera Full Set:
It fits up to 16’’ Mac standard 2021 model (13’’, 15’’,16’’ Mac’s standard).
Our waterproof beast with full modularity!
Large capacity (20 to 30 Liters): 2 x detachable Laptop sleeve + Tablet & Mobile organizer + Chargers & cables + Power banks + Documents holders + Creative organizer + Extra clothing layers (weekend away) + Glasses + Key’s holder + External waterproof modularity with easy access solutions.

We design two different modular protections for your mobile: The Mobile Holder and The Pouch.
While The Mobile Holder is a classic mobile case with airtight top closing.
The Pouch is 3,5 cm dept compact bag where you can store mobiles, chargers.
Everything is at your fingertips anytime, dry and secure!

Yes, we design THE ORGANISER, a one time solution for your work and creative ideas.
Dedicated tablet pocket, A4 documents, pens, chargers, neoprene wetsuit pockets and other places for
the tools you might need, such as external memories, cables and busines cards.
The Organiser fits Riviera Bag and Unico Digital Bag back pocket. Note that we could not use our airtight closing here, so it is the only item water resistant.

MOW’s full sets are designed for full protection of our digital devices or your portable office station.
With portable office station we mean: tablet, mobile (s), laptop (s), mouse, charger (s), power banks, external memories, cables, pens and pencils sets, extra clothing layers, bike lock, documents and printed presentation, and more…

Unico Full Set is the sleekest look, designed for urban jungle moving. It is our best modular bag, build to protect vulnerable digital devices during meetings, urban transfers, airports transfers and your craziest outdoors.

Riviera Full Set is the extendable, modular, waterproof beast. The 360-degree protection for your digital devices, perfect for long and short adventures, daily commute, carry-on luggage and extreme- wet outdoors.

Are you looking for something more complete?
Remember that you can still add-on further accessories to build and customize your full set armor: add pouches, daily pouches, slings bags, organizers, straps to best protect your working gear and to live your life without boundaries!

Yes! All our bags are carry-on. Thousands digital nomads around the World traveled free and worry- less with our waterproof gear.
MOW Minimal Organised Wear is not liable for special carry-on policy, please remember to check specification on your booking reservations before deciding how to pack yours stuff.

Each single item comes with some accessories (if we design and include any). The full set comes with everything we can think of, including bags and accessories combos.
For further details please check the mow-wear.com bags section carefully, where you can find what is included in the prices, the set photo and further specifications. To know more about our products do not hesitate to contact us mowstartup@gmail.com

All products sold by MOW are covered by a warranty of 12 (Twelve) months for any lack of conformity, manufactures defects, failures or breakages that turns the product non-functional.

We are a small start-up and we stand in front of our product quality and innovation.
The 12 (twelve) months warranty is a time frame, indeed necessary for our legal entity. But we are humans, we believe in your support and feedbacks and without your help we would never stand where we are now.

We cannot wait to hear your voice about our product functionality and waterproofness so write us your ideas to mow’s support and we will assist you in any of our item (s) failures and breakage – for a real-life time!

MOW’s 12 (twelve) months warranty does not cover damage caused by accident, normal wear and tear, or negligence (no, we won’t replace your bag if is purposely damaged). This warranty also does not cover cosmetic issues. If your bag doesn’t have any scratches, you’re probably not going hard enough. But if you ever experience a manufacturing defect that affects the functionality of the product – we will either repair or replace your product.
We reserve the right to not replace any item that you poured concrete in, a purposely unwelded seams or broke stiches, clips you used to hammer with your gardening, a strap that your iron melted, and so forth. We also reserve the right to change this policy in the future.

Do I have to return my dameged items?
Yes, we do expect to have all defective items returned to our warehouse within 20 business days of claim date. Failure to return damaged items may result in a declined warranty claim.

Can I just get a refund instead?
We are sorry but we don’t offer refunds and returns for items qualifying for warranty coverage. If approved we will send you a replacement of the item in question. We don’t allow for item exchanges at this time as well.

Do I have to pay import taxes on my international warranty replacement?
You may be charged import taxes on your warranty replacement as this is still a new product coming from abroad into your country. Please note that any customs clearance costs of import taxes on replacements (if applicable) are the solo responsibility of the customer and do not qualify for any refund.

For now, we upload our videos instruction on MOW Minimal Organiser Wear Youtube channel and a selection of them in our mow-wear.com configurations’ section.

Please follow our item’s care instruction!
Our bags are fully submergible, so you can submerge the bags in mild water and wash the interior and shell fabric. Before clean the bags’ interior remember to detach the inner accessories.
Please avoid any harsh chemicals and hot water (>35C°) when washing your pack. We find that a light soap works best for cleaning them. Do not machine wash, dry clean or iron your item(s).

After salt water full or temporary immersions, you will have to carefully clean your item(s) with fresh water

We based our modularity system by attaching and detaching a large number of bags, pouches and accessories. In the event that those items (or similar items) are lost, or misplaced, we are sorry but we don’t offer warranty replacements.

We have designed and built our products to fit well with nearly all the digital devices, to protect your valuable electronics from water and scratches even in full immersion or extreme weather conditions.

We believe our gear is very safe to use. MOW Minimal Organised Wear is not liable for damage to laptop, mobiles, cameras, equipments, clothing or anything in your surrounding environment as a result of using them. MOW Minimal Organised Wear is not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your inner soul and be careful when you’re out there having fun and testing the extreme.

Before any product use, configurations or water immersion check our videos’ instruction.
Our bags are fully radio frequency welded, fully waterproof and single piece tested before packing.
Yet the waterproof grade (check feature section in each product) is different from item to item as the closing system. We highly suggest to master your product before jumping in extreme conditions.

We haven’t designed or tested MOW’s items as safety tools. We highly suggest you to try the pack in water only if you are a professional swimmer. So don’t rely on the pack for swimming if you are not a good swimmer.

In no case shall mow-wear.com, our founders or directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any
similar damages, temporary or permanent injured and life loss whether based in contract, tort
(including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility

Holes and tears are repairable. Please give us a detailed description and/or mark the defect for us. We fix holes and tear so that your bag is waterproof. Please contact our customer service for more details.

Can I repair holes or abrasion in my bag by myself?
Yes, you can! We recommend the repair set Tip-Top Camplast bicycle repair set. Further repair for travelling are: Tenacious Sealing & Repair Tape by McNett, and Tenacious Tape Max by McNett.

My bag starts fraying, is that normal?
Depending on the material, fraying can be normal but not mandatory. You may cut off the fringes with a pair of scissors and the problem will be fully solved.

If my seams are fraying, are they still waterproof?
Yes, MOW’s welding lines are usually 1,5cm wide. The faying is only at the welded patch cutting edge.
We check and test every seam welding before packing, so you will be well protected by our gear, worry free!

Since 2020 our Zips and accessories are upgraded to YKK’s. YKK is a world leader and one of the best suppliers around the Globe.

Are the zips waterproof?
No! Our zips are water resistant.

Why are not using waterproof zips?
As you might understand we take waterproof very seriously. Based on our standards the only
immersion proof zips are the airtight ones.
The airtight zips are large sizes with a handle as pull zipper, to make sure that you will have enough grip to close correctly the zips. Yes, they will request a certain amount of force to close and open it.
Over that they request special maintenance to work properly with lubricants and waxes.
Despite their sizes and specifications, they cannot be considered waterproof. We believe in Minimal and Functional wear, so we decided that waterproof zips are not our best choice for now.

Are the bag pockets waterproof?
It depends on the item you selected, some pockets have air ventilation holes and others are waterproof. For full immersion we always recommend to use the bags main compartment and so protect your gear with a second shells for extra protections from the inside.
All our pockets linings are welded to the shell fabric, so do not worry, your bag(s) main compartment will be fully waterproof and it will stand to any weather conditions.

What if my zips brake or detach?
Our zips are welded to the bag’s shell and they can be adjusted but not fully replaced. Please give us a detailed description and/or mark the defect for us and we will assist you with a customized solution.
YKK’s zip are almost unbreakable but in our first project ever we could not use YKK’s. So if you are one of our earliest adaptor and your zips run in to any issue, please contact us here and we will arrange your sliders substitution, no question asked!

A detailed description and photo overview of the product is included on each product page of mow-wear.com. If you have further questions about any of our creation, you are welcome to contact us at mowstartup@gmail.com

FAQ - SHIPPING AND RETURNS

Our bags are delivered in over 101 countries, so yes we do Worldwide shipments.

New orders tracking are activated within 48h form each new contribution, the average delivery time is 7 working days.
Our automatically shipping fees calculator will indicate the actual cost in the cart before your checkout.

If your destination is not included in our automatic calculator, please contact our logistic and within 24 hours we will customize your best shipping route.

Thank you!

After 48h from the order confirmation email, we will process your shipment. Once your order is shiped you will receive an email that will contain an tracking number. In case you don’t see this email please check your spam folder.

For further information on your parcel contact our logistic department now!

48H during business days to process and fulfil your order.
Transit time: 7-10 working days to deliver the bags to our main destinations.
Covid19 crisis: MOW’s shipping channels are fully operative Globally. Social distancing forced international logistics center to work under a numbered team. Our logistic assistance will follow every shipment and inform you on your actual shipping status until your waterproof solution will be safely delivered into your hands.

All orders will take up to two business days for our warehouse to process and fulfil orders. Most international orders can take between 10-20 business days and will have to pass through customs before delivery. We put our best efforts into meeting delivery times, but customs can add additional time and delays to our orders as well as impose import fees.

Any products purchased from this website can be returned within 30 days.
Mow’s 30-day return policy is on all regular, non-sale/non-discontinued items. If you are not 100% satisfied with the quality and look of the products, simply return the item (s) to us.
The purchase should be returned in their original condition and unused within 30 days for a full refund, minus shipping charges. The customer is responsible for shipping the item back, including any fees that may apply.
Remind that before any refound, we need to receive your item back to the closest warehouse to your destination and inspect it. The returned goods must be in its original packing, hang tags cannot be removed and still be on the merchandise as we shipped to you

If you have bought your item from an authorized dealer or distributor, please reach out to the corresponding dealer for refund or exchange.
Original shipping costs are not refunded on returns, and customers are responsible for return shipping unless the reason for the return is a warranty defect.

Please note that it can take up to two weeks to process your return once the item(s) have been received.

Any further questions or concerns please contact us our assistance.

Due the ongoing COVID-19 pandemic, many of our fulfillment centers are operating under social distancing and under numbered. Please allow for additional handling time to process and ship out new orders. MOW’s appointed one logistics operator to your order and we will inform you in case any of your shipment will incur in additional delays. Our fulfillment partners are all doing their best to safely get your order out and delivered to you as fast as possible. MOW’s worldwide logistic is open, all our shipping channels are open and fully operative and we cannot wait to deliver extreme waterproof solutions into your hands.

INTERNATIONAL ORDERS & DELIVERY TIME:
We process order from Monday to Friday. Handling time is 48h during workdays. You will receive an order confirmation upon purchase and the tracking confirmation via email.

Please allow 1–2 days to begin tracking your package. Worldwide international orders usually arrive in 10 working days depending on your final location. During this critical time, we have implemented our logistic assistance and you will have an appointed operator that will help you track your package until your item (s) will be delivered.

If there are mail restrictions in your country to new Covide-19 outbreaks your order will be held at your final destination fulfillment centers, then shipped out once these restrictions are over. Our appointed logistic assistance will follow your tracking and help you with your delivery during this challenging time.

INTERNATIONAL SHIPPING RATES:
We’d love to offer free shipping to every order and in part we share them with you! International shipping cost is raising without control, even if it comes from a local warehouse.

What we charge you is only a part of the actual shipping fees, so a mere contribution to cover the ongoing maintenance costs of international warehouse and pick and pack orders.

Covid has destabilized sea and air shipments worldwide with rates that are raising every day for months and almost doubled since early 2021. We will keep studying customized solution to our main destination to facilitate delivery time, products exchange or returns. To see actual shipping rate, add products to your shopping cart and add your address. Before your payment is processed you will be able to see actual shipping rates.

INTERNATIONAL PACKAGING:
We have designed and prepared a recycled carton boxes for your MOW’s shipments.
If the international shipping rates are still rising, external cartons have larger CBM and weight than sealed shipping bag. MOW reserve the right to switch the packaging without prior advise and at its solo discretion with the objective to minimize the shipping rate to your final destination.

Our goal is to minimize and prepaid duties by shipping from one of our international warehouses.

All orders are shipped from one of our logistic partner’s international warehouses which are located in US, Netherlands, China and Hong Kong. If you live in a country other than the U.S., European Union, China, UK and Hong Kong you will most likely pay taxes, a small extra charge. Tax rates vary by country and you will need to check with the customs department in your country to determine if you will be charged extra and what will be charged.

MOW Minimal Organised Wear is not responsible for any customs, duties or import fees associated with receiving your order. Fees, duties, and taxes depends on the laws and regulations specific to your final shipping destination. To our main destinations our logistic partner will pay taxes on your behalf before shipping. If any of these charges apply to your order, they will be added to your order at checkout to be prepaid with your order placement. Some countries allow for some or all of these charges to be paid upon delivery of the product. If this is applicable to your order, it will be reflected as an option on the checkout page. For further information on duty and taxes please check the third part Duty calculator.

In case our shipping carrier attempts the first delivery and you don’t get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, it will be the buyer’s responsibility to pay for re-shipment.

We will do what we can to avoid those painful situations. Any shipment will have a corresponding tracking # sent 48h after your contribution, our logistic assistance will follow your parcel movement and when/where possible help you with any shipping issues, but please remember:
– Carriers usually deliver between 9am and 12.30am and from 2pm till 6.30pm.
– Please note you are the only one that can materially pick your item (s) at your doorstep or, in case of failed delivery in 7 working days, at your local post office. After that you package will return to our partner warehouse and you will have to pay the full charge for your second shipment.

In case any custom inspection ends with your item (s) not to be claimed, your order might be destroyed by your custom officer within 7-10 working days.

In rare case we will be able to intervene and manage the product return against heavy extra shipping fees. In this case the extra shipping fees or the item(s) losses are solo responsibilities of the buyer.

We will follow your tracking from day one and make sure to inform you about your shipping status all the way, until a full and secure delivery.

Please Make sure to mark the correct address, email and phone numbers. In case any mistakes you can cancel your order and place a new one. We usually consider 3-10 hour window when the order is placed to when it is processed by our fulfilment center. It is a very short time to make any changes and it requires a lot of coordination and different time zones.

In case you need to change something in your order because you cannot cancel it, do not hesitate to contact your MOW’s logistic officer. and email our support center If the order is already processed, unfortunately, we are no longer able to cancel or make any changes to the order as it processing for shipment with our fulfillment center partners.

*By sending us an email with your requested changes, we will do our very best in attempting to accommodate your request but can’t guarantee these changes.

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