Shipping Policy

Due the ongoing COVID-19 pandemic, many of our fulfillment centers are operating under social distancing and under numbered. Please allow for additional handling time to process and ship out new orders. MOW’s appointed one logistics operator to your order and we will inform you in case any of your shipment will incur in additional delays. Our fulfillment partners are all doing their best to safely get your order out and delivered to you as fast as possible. MOW’s worldwide logistic is open, all our shipping channels are open and fully operative and we cannot wait to deliver extreme waterproof solutions into your hands.

INTERNATIONAL ORDERS & DELIVERY TIME:
We process order from Monday to Friday. Handling time is 48h during workdays. You will receive an order confirmation upon purchase and the tracking confirmation via email.

Please allow 1–2 days to begin tracking your package. Worldwide international orders usually arrive in 10 working days depending on your final location. During this critical time, we have implemented our logistic assistance and you will have an appointed operator that will help you track your package until your item (s) will be delivered.

If there are mail restrictions in your country to new Covide-19 outbreaks your order will be held at your final destination fulfillment centers, then shipped out once these restrictions are over. Our appointed logistic assistance will follow your tracking and help you with your delivery during this challenging time.

INTERNATIONAL SHIPPING RATES:
We’d love to offer free shipping to every order and in part we share them with you! International shipping cost is raising without control, even if it comes from a local warehouse.

What we charge you is only a part of the actual shipping fees, so a mere contribution to cover the ongoing maintenance costs of international warehouse and pick and pack orders.

Covid has destabilized sea and air shipments worldwide with rates that are raising every day for months and almost doubled since early 2021. We will keep studying customized solution to our main destination to facilitate delivery time, products exchange or returns. To see actual shipping rate, add products to your shopping cart and add your address. Before your payment is processed you will be able to see actual shipping rates.

INTERNATIONAL PACKAGING:
We have designed and prepared a recycled carton boxes for your MOW’s shipments.
If the international shipping rates are still rising, external cartons have larger CBM and weight than sealed shipping bag. MOW reserve the right to switch the packaging without prior advise and at its solo discretion with the objective to minimize the shipping rate to your final destination.

WILL I HAVE TO PAY TAXES?

Our goal is to minimize and prepaid duties by shipping from one of our international warehouses.

All orders are shipped from one of our logistic partner’s international warehouses which are located in US, Netherlands, China and Hong Kong. If you live in a country other than the U.S., European Union, China, UK and Hong Kong you will most likely pay taxes, a small extra charge. Tax rates vary by country and you will need to check with the customs department in your country to determine if you will be charged extra and what will be charged.

MOW Minimal Organised Wear is not responsible for any customs, duties or import fees associated with receiving your order. Fees, duties, and taxes depends on the laws and regulations specific to your final shipping destination. To our main destinations our logistic partner will pay taxes on your behalf before shipping. If any of these charges apply to your order, they will be added to your order at checkout to be prepaid with your order placement. Some countries allow for some or all of these charges to be paid upon delivery of the product. If this is applicable to your order, it will be reflected as an option on the checkout page. For further information on duty and taxes please check the third part Duty calculator.

WHAT IF I AM NOT ABLE TO CONFIRM OR RECEIVE MY PACKAGE?

In case our shipping carrier attempts the first delivery and you don’t get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, it will be the buyer’s responsibility to pay for re-shipment.

We will do what we can to avoid those painful situations. Any shipment will have a corresponding tracking # sent 48h after your contribution, our logistic assistance will follow your parcel movement and when/where possible help you with any shipping issues, but please remember:
– Carriers usually deliver between 9am and 12.30am and from 2pm till 6.30pm.
– Please note you are the only one that can materially pick your item (s) at your doorstep or, in case of failed delivery in 7 working days, at your local post office. After that you package will return to our partner warehouse and you will have to pay the full charge for your second shipment.

In case any custom inspection ends with your item (s) not to be claimed, your order might be destroyed by your custom officer within 7-10 working days.

In rare case we will be able to intervene and manage the product return against heavy extra shipping fees. In this case the extra shipping fees or the item(s) losses are solo responsibilities of the buyer.

We will follow your tracking from day one and make sure to inform you about your shipping status all the way, until a full and secure delivery.

CAN I MODIFY OR CANCEL MY ORDER?

Please Make sure to mark the correct address, email and phone numbers. In case any mistakes you can cancel your order and place a new one. We usually consider 3-10 hour window when the order is placed to when it is processed by our fulfilment center. It is a very short time to make any changes and it requires a lot of coordination and different time zones.

In case you need to change something in your order because you cannot cancel it, do not hesitate to contact your MOW’s logistic officer and email our support center.

If the order is already processed, unfortunately, we are no longer able to cancel or make any changes to the order as it processing for shipment with our fulfillment center partners.

*By sending us an email with your requested changes, we will do our very best in attempting to accommodate your request but can’t guarantee these changes.